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FAQ's

Do you test products on animals?

Absolutely not. And we work with our suppliers to ensure they don’t either.         

 

Do you use natural and organic ingredients?

Yes! We believe in natural, eco-friendly, safe ingredients. No nasty chemicals, preservatives, or fillers. Just the good stuff.

 

Are your products vegan?

Most are. Please check the ingredients on the product pages to make sure the product works for you. 

 

Can I use the serums during pregnancy?

We wish you all the best with your pregnancy. Yes, our products are safe during pregnancy and while you are breastfeeding except Repair 2.5% Retinol serum. If you have serious concerns, we recommend talking to your GP.

 

Can I apply the serums together?

If you are using the serums together, we recommend applying the Boost Vitamin C Brightening Serum first, followed by the Hydrate HA Replenishing Serum. This combination can be applied daily. Apply Repair Anti-Wrinkle Retinol Serum only in evenings initially 2- 3 nights a week followed by layering with Hydrate HA Replenishing Serum or a moisturizer. Note: Avoid applying Retinol and AHA together at the same time as both products when used together can cause irritation and sun sensitivity.
 

Do you offer a money-back guarantee?

Yes! We do have a 60-day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, so please remember to take photos before starting the routine.

 

What is the shelf life of your products?

Our Serums have a shelf life of 24 months. Please store your products in a cool dry place

 

Should retinol and AHAs be used together?

Note: Avoid applying Retinol and AHA together at the same time as both products when used together can cause irritation and sun sensitivity.

 

How do I use multiple formulas in a regimen?

In general, water based formulations should be applied before oil formulations. Also, ideally a single regimen should not contain more than 3 serums formulations. You can better pick the products suitable for you by choosing by the exact concerns.

 

What should you not mix with vitamin C? 

Retinol, Alpha Hydroxy Acids (AHA) Beta Hydroxy Acids (BHA)

 

Can I use niacinamide every day?

Absolutely, in fact using niacinamide twice a day keeps the skin protected from daily environmental damage. Niacinamide contains humectant properties meaning it can draw water into the skin from the area surrounding the face and locking it into place keeping the complexion hydrated and healthy throughout the entire day.

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